3 steps to resolve a noise complaint

Don't involve law enforcement unless situation gets dire

By Inman News Feed
Add Comment Add Comment | Comments: 6 | Posted Dec. 29, 2011

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Don't involve law enforcement unless situation gets dire

Robert Griswold
Inman News®

Q: I live in an apartment community that is very large. Recently there has been a rather heated discussion between tenants and management over noise complaints. The heart of the issue is determining who is responsible for notifying the tenant causing the noise problem or disturbance, and I wanted your opinion.

Here is one recent experience that I had with the tenants that live downstairs from me. The tenant had friends over and the noise level was loud and lasted until 3 a.m. I work full time while these people are on government assistance and have all day to sleep in. I've tried calling the apartment community security or courtesy patrol, but they either don't respond or come two hours later when it's over.

If the tenant below me has been drinking or doing other things, I really don't know what to expect if I do go down and knock on their door to tell them to tone it down. If I complain to the landlord, then she calls them or places a notice on their door. Then they cry foul that their civil rights have been violated and that they are reasonable people and should be treated with respect. However, I find that they actually retaliate by either making more noise or by making verbal threats.

The landlord insists that it's proper that "you should knock on the person's door to let them know they're being too loud." The landlord believes that this is the best way to do things, at least in the beginning. Then, if that doesn't work, call the community courtesy patrol so they have a record of the incident; if that fails, call the sheriff.

To me it's shrugging the duties onto another party and not taking responsibility for the people they move in, giving into their ways, regardless of how long other tenants have been living here. They use legalities to get themselves out of the situation.

I'm a senior and I work hard, rent is very high, and it's difficult to just jump around and find a new place. So it's just shut up and tolerate it rather than make waves, and to me that's no way to live. What do you think?

A: I think that both you and your landlord make valid points. But let me get more specific about what I would advise in this situation.

Certainly it would seem reasonable that the first time there is an issue with your neighbor about noise that you could make contact with them either at the time or talk to them the next day. I think an in-person contact is more appropriate, but you could also leave them a short, polite note indicating that you would appreciate it if they could refrain from loud noise after some reasonable hour.

The definition of "reasonable hour" is certainly debatable, but it may depend on the day of the week with evenings before weekend days being a little later than nights preceding work days. It could also be impacted by your work hours, although if you work unconventional hours then you have to expect that during the day and early evening hours that many people will be having friends over or just making noise in their day-to-day living.

Now that would also assume that you are not in fear for your safety or have any reason to believe that your cordial request of your neighbor to be respectful and keep their noise levels down would result in retaliation or threats. Of course, in such an instance, I think it is appropriate to make contact with the apartment community courtesy patrol, as that is a typical responsibility. If it is particularly severe, then you should always contact local law enforcement. Your landlord and the courtesy patrol are not properly trained and equipped to deal with the potential for a violent response. Let local law enforcement know if there are direct threats or if there seems to be damage to your possessions.

There is never an easy answer to these situations, as there are so many variables. If you have a need to verbally contact your neighbor and it seems to be effective, then you will want to do that if the noise level is inappropriate several weeks or months later. But if your neighbor seems to have cooperated just that one time and almost immediately seems to have a memory loss about the need to be respectful, then I do think you need to go to "Step 2," which would be a complaint to the courtesy patrol. I agree with you that this is good because there is now a written record of the complaint.

Again, hopefully, that addresses the issue. If it doesn't, then you need to evaluate the length of time between the disturbances and decide whether to go back to the direct request or make another call to the courtesy patrol.

The other option is what I would call "Step 3." That would be to contact your landlord and make a formal written complaint in writing. Your landlord will very likely send at least a written warning note but could go with a formal legal notice.

At this point, the best you can hope for is that your neighbor gets the message and realizes that continued noise complaints will potentially result in the nonrenewal of their lease or the termination of their tenancy. Of course, it wouldn't be unusual for the neighbor to want to vent their frustration your way -- and you need to be prepared.

If you are getting to this level, then I would suggest you see whether you can get support from some of your neighbors, as this noisy neighbor partying until 3 a.m. is very likely disturbing many people in the apartment community. You can be assured that your noisy neighbor is claiming that you are the one that is unreasonable and have some inappropriate reason to make false claims against them. They may even get their friends in the community to take their side. That is why the courtesy patrol or statements from other tenants (even if they are anonymous but credible) is so important.

Finally, other than the situation I described above where you fear for your safety, I would suggest in a nonthreatening environment that you contact law enforcement only if you are not getting any results from your efforts in the three steps I describe above. I believe that the courtesy patrol should be able to sufficiently document legitimate noise complaints if the landlord needs to terminate a tenancy.

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Comments 1 - 6 of 6
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1. Anonymous said... on Jan 17, 2013 at 12:26AM

“Fuck that give those assholes hell!!!!”

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2. Anonymous said... on Feb 13, 2013 at 04:25AM

“We live next door to a small theatre and the owners are very disrespectful to us, they constantly harass us with noise, it sounds like they are coming through our walls every time they have there dirty plays. When we ask them to keep it down, they just laugh and they are constantly slamming their gate and they keep parking in front of our home as if they live here and it doesn't do any good when we ask them not to park there, they just keep doing it anyway. They have been trying to run us out of our home for the past few years now cause in 08 was when the one owner kept asking my mother who is 64 yrs old if she would be interested in selling her house and she always said no, but kept on asking her til he gave up on that, that's when the really loud noise started not too long after that, slamming there car doors, banging on the walls, we did call the police but there is nothing they can do, what are our options and what are the theatre laws in Philly? Also they serve alcohol too.”

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3. Anonymous said... on Apr 22, 2013 at 02:46PM

“There isn't anything you can do about them parking in front of your house unless they are blocking your driveway. You don't own the street even if you've lived there a long time. Banging gates and being rude are similarly things that you'll just have to live with. BUT noise may be something the police can do something about. Philadelphia City Code Chapter 10-400 (Noise and Excessive Vibration) makes it unlawful for non-residential properties (like your neighbors) to produce sound that is "5 decibels above background level measured at the property boundary of the nearest occupied residential property." It is also unlawful to produce excessive vibrations which "exceed 0.15 inches per second beyond any property boundary or 30 yards from any moving source." The police certainly can do something if the noise exceeds that level. If they refuse to help you (and the noise is as loud as you say) consider recording the incidents and or getting a decibel reader to demonstrate the problem.”

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4. Anonymous said... on Oct 12, 2014 at 12:50PM

“If this is in Philadelphia, the health department and the police enforce the code. It is Chapter 10-400 "Excessive noise and vibration" In residential areas the tolerance is very low... may 30dbs(?) above street level... and it doesn't matter what time it is. You can't make noise that disturbs others.”

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5. suffering senior said... on Dec 1, 2014 at 03:42PM

“Young family moved across the street on a 2 house street,there's' no parking 'signs at both ends of this street,yet there is parking everyday and all night on this street. there's a car wash line,a few days a week,auto fixing and music blasting almost all day.Then the actual renters of the house come home at 4:30p and the noise starts up again.The auto fixers does not live at the house,but they have keys.so they come and go at will.what is a senior to do??”

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6. Anonymous said... on Dec 13, 2014 at 09:08PM

“I live in a twin in the lower northeast. We have an alley that we share with the behind us... 4 houses across from mine (opposite side of the street) plays their drums ALL the time! (Usually, before 9pm on weekdays and before 10:30pm weekends) He plays for hours at a time! I hear with my tv blasting...
It's not even as if he plays well. It's like waterboarding with an ongoing migraine!!!
Don't even get me started with my neighbors across the street from my house (front of my house, same block)
Thank goodness I have cops on my block (their next door neighbors)
They had the audacity to knock on all the neighbors doors and asked if we could move our cars right away...
They had a Palestinian party with huge speakers blaring straight at my house, dancing in the street, paper cups and plates littered the street and my neighbors car (only car left on the block) decorated with paper cups and plates! Finally, they are outside ALL night, every night till at least 2/3am! Ughh”


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